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Ferucom is responsible for the processing of personal data obtained from visitors through, for example, email, telephone or which we obtain through the use of the website. In this privacy and cookie statement, we explain how we deal with these personal data.
What personal data do we collect and what do we use it for?
- Delivery of your order
For your order, we need your (company) name, email address, address(es), payment details and sometimes your phone number. This information is required to process your order, to keep you informed and to have your order processed as quickly and smoothly as possible.
- My account
Opening an account on our website requires you to provide some information, including your (company) name, address(es), phone number, email address, delivery and payment details and interests. We store these data in our systems. In addition, we store data from your previous orders so you can easily find them back through your account. We process these personal data to enable and improve your ordering process.
- Our customer service
To allow our customer service to promptly answer your questions, we use your personal information and make notes of the conversation. These notes of your contact with us are stored to help us answer your question, prepare analyses and improve our services.
- Repairs/guarantee/returning goods
We offer several services regarding the repair, guarantee and return of our products. To determine whether your product is covered by the guarantee or is eligible for repair, we use your order information and the personal data you provided.
If you have given us your prior consent. we will keep you informed of our offers, promotions and our product range via our newsletters. We prepare the newsletters based on your personal data, such as your previous orders and browsing behaviour. This results in a more interesting newsletter for you.
If you participate in a promotion or contest, we will ask you some information, such as your name, address and email address. We also ask for your consent for the processing thereof, possibly by third parties, for the purpose of the promotion/contest and for the preparation of analyses based on the information collected. This allows us to perform the promotion and announce the prize winner(s). It also allows us to measure the response to our advertising measures.
- Profiling & personalised ads
When you visit our website, we can collect, analyse, and based on your consent, combine personal data of you with your customer number and customer data. This way we can compile a customer profile of you. We divide these customer profiles into a number of categories to analyse your interests and further personalise your offer, such as by showing personalised ads.
- Improvement of our website, service and store
We are constantly working to improve our services. To achieve this, we or a third party engaged by us may contact you without any obligations to ask you if you would like to participate in a customer or market survey.
- Credit check
- When you become one of our customers and pay on account, we, or a third party on our behalf, may check your creditworthiness. We may also store and process your personal data whenever necessary to prevent abuse or illegal activity on our website. We are obliged to provide this information under, for example, governmental or judicial regulations or when necessary for a legal (criminal) procedure
How do we handle the confidentiality of personal data and the disclosure thereof to third parties?
We appreciate the trust you have in us and will handle your data with the utmost care. Therefore, we will take appropriate security measures to limit abuse and unauthorised access to your personal data. This way we ensure that only the required persons have access to your data, that data access is secured and that our security measures are checked regularly. In addition, we will, of course, not store your data any longer than necessary to achieve the purposes stated in this privacy and cookie statement.
Furthermore, we will not sell your personal data to third parties. We will only provide your data to third parties with your permission, or when this is necessary to:
- process your order;
- answer your questions;
- offer guarantees and to repair our products;
- improve our website and/or services;
- offer promotions and contests as well as the analyses thereof;
- carry out customer or market surveys;
- enforce compliance with our terms and conditions;
- collect invoices.
We will also share your personal data with third parties when this is allowed or required under the law. We reserve the right to share your personal data with our subsidiaries.
Our employees and third parties engaged by us are required to respect the confidentiality of your data, to comply with applicable privacy rules and to properly protect your information. To this end, we have made appropriate arrangements with these third parties. In addition, we only use third parties outside the European Union if these parties provide the same level of protection as required within the European Union.
Please note: Our privacy and cookie statement does not apply to third-party websites linked to our website. Therefore, we cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these third-party websites before making use of these websites.
When visiting the website www.ferucom.com, the following cookies are placed:
- Technical or functional cookies
These are cookies that are necessary for the website to function. For instance, these cookies ensure that your preferences, such as location and language settings, are remembered and that your products are stored in your online shopping cart when shopping online. According to the cookie law, no permission needs to be requested for these cookies.
- Analytics cookies
To determine which parts of www.ferucom.com are the most interesting to our visitors, we continuously measure how many visitors come to our website and what is most viewed. The recorded information is not traced to persons and is used by us for statistical purposes only. Among other things, this information provides us with insight into the number of visitors on the website and the duration of their visit. This information helps us optimise our website and make it more user-friendly. Before placing these cookies, we ask your permission via our cookie banner.
- Other cookies
To enable you to share web pages through social networks, build customer profiles, and personalise newsletters, offers and ads across different channels, we use third-party cookies. Before placing these cookies, we ask your permission via our cookie banner.
You can select which types of cookies you want to give your permission to. The cookie settings that you select now can be changed at a later date.
For which cookies do we ask your permission?
The below overview shows the cookies we use in addition to the technical and functional cookies. Some cookies are used by us, but for other cookies, we use third parties. These parties act on our behalf and we determine what happens with the cookies. There are also cookies that are exclusively placed and used by third parties. We do not control those third parties and how they handle your data. For more information on how these third parties handle cookies, we refer you to the relevant privacy statement. Please note: Third-party privacy statements may change regularly.
Firebase: Firebase. With the help of this Google solution, Ferucom collects and analyzes information about the surfing behaviour. Read more about this service: https://firebase.google.com/terms/analytics
How can cookies be enabled, disabled and removed?
Is it possible for this privacy and cookie statement to be updated?
What to do with complaints about data processing by Ferucom?
Of course, we will be happy to help you if you have any complaints about the processing of your personal information. Under privacy legislation, you are entitled to file a complaint against the processing of your personal data. You can file this complaint with the competent regulator of your country.
How can you contact us to view, change, move or delete your personal data?
You are entitled to view, change, move or delete the data we have collected about you. To do this, you can contact us directly by email at [email protected]
How can Ferucom be contacted?
If you have any further questions after reading our privacy and cookie statement, please contact us using the contact details below.